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Why is Providing Channels For Employee Feedback Becoming Important?

Photo Of employees holding glasses and getting employee feedback

Employee retention is not an easy task in any workplace. Employers not only have to keep their employers happy, but they also need to provide opportunities for growth to retain the best in their organization. Even in the world's top organizations, employee retention is a serious issue faced by HR Managers. Besides this, it can also be difficult to hire and train new workers when employees leave.

Although there are many strategies that employers can adopt to retain their employees, one way to do so is to curate employee opinion channels. The following blog discusses this in more detail.

Why is Employee Retention Crucial?
Woman Wearing Gray Shirt

Employee turnover is an important matter for any business. When an employee leaves the company, it can lead to many disturbances in the workforce and have detrimental effects on the business. It can affect the morale of the departing employee's team.

On the other hand, employee retention helps reduce the overall costs incurred by the business, boosts the company's efficiency, and ensures a good customer experience.

Why Are Communication Channels Important for Employees?
Photo Of People Talking To Each Other

Communication lies at the heart of any business. It’s the responsibility of employers to cultivate an environment where employees can leverage communication channels and share their concerns. Here are some ways in which communication channels make a major difference.

1. Efficient and Clear-Cut

Communication channels should be focused and clear for the best results. This means that if the employees want to communicate something to the employers, it should not pass through multiple individuals before reaching its final destination. There should be limited parties involved in the communication flow. Providing a dedicated channel for employees to share their views can help employees easily find an effective path to provide their feedback.

2. Flexibility in Communication

Although clear and dedicated communication channels are important, it’s equally important to accommodate employees who might need to communicate during off hours or days. Hence, managers should allow for flexible communication channels to accommodate unforeseen issues or circumstances.

3. Constructiveness

Team members having an open space to share their opinions and suggestions can support the quality of your product or service. It’s important for team members to be given the space to share their concerns and get constructive feedback. Employees want to discuss their concerns and receive valuable feedback in return. Constructive feedback serves everyone, so having employees whose job is to respond to employee feedback is critical.

Examples of Effective Communication Channels

Many communication channels can be utilized to cultivate discussions between employees and employers. Here are some examples:

  • Face-to-face interactions to have one-on-one discussions with team members.
  • Instant messaging can cultivate immediate communication between team members, especially during times of emergency.
  • Video conferencing as a way to bridge the distance.
  • Knowledge-sharing platforms to optimize workflow.
  • Real-time review and approval platforms to provide timely and effective feedback to employees.

A mix of these platforms is an excellent way to streamline communication between employees and employers!


Attracting and retaining employees has never been an easy task. However, with the right mix of strategies, employers can retain employees in the long run by optimizing the communication flow between the two parties.